Shipping and returns
How orders reach you and what happens if something is wrong.
Delivery options
Every box ships right to your door. Shipping is paid by the customer and shown at checkout before you pay.
Order timing
Boxes launch in 2027. We'll share exact packing and delivery times when orders open. Delivery times are estimates and are not guaranteed, so order early so your box arrives before your party.
Returns and exchanges
Unused, unopened boxes may be returned within 14 days of delivery for a refund of the box price, minus shipping. Opened or used boxes, and custom or personalized items, cannot be returned. Refunds go back to your original payment method.
Damaged or missing items
If something arrives damaged or is missing, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement for the damaged or missing item, or refund it if we can't replace it.
Questions
Reach us through the contact page or at bashbuddyco@gmail.com, and we'll help. Read our Terms for full details.